Return & Refund Policy

Last Updated: 01/08/2025

At Rakshitha Pharmacy, we aim to provide you with genuine healthcare products and timely service. This policy explains the conditions for returning products and claiming refunds.

1. Products Eligible for Return

You can request a return if:

• You received a wrong product.

• The product is damaged or defective at the time of delivery.

• The product is expired at the time of delivery.

2. Products Not Eligible for Return

For safety and hygiene reasons, we cannot accept returns for:

• Opened or used products.

• Prescription medicines, unless they are damaged, defective, or incorrect.

• Products with tampered packaging or missing labels.

• Temperature-sensitive products (e.g., insulin, vaccines).

3. Return Request Process

• Contact us within 48 hours of delivery.

• Provide your order ID, reason for return, and pictures of the product/package.

• Our team will review the request and arrange pickup if approved.

📧 Email: (Insert email)
📞 Phone: +91 97000 10634 | +91 86867 12323

4. Refunds

• Refunds will be initiated only after the returned product passes our quality check.

• Approved refunds will be processed within 3–5 business days to your original payment method or as store credit.

• For COD orders, refunds will be issued via bank transfer.

5. Exchange

If the same product is available, we may offer an exchange instead of a refund.

6. Contact Us

For any questions regarding returns and refunds, please reach out to our customer care team:

📍 Rakshitha Pharmacy
H.No. B. 1006, Near NGO’s Colony Bus Stop,
Vanasthalipuram, Hyderabad – 500070
📞 +91 97000 10634 | +91 86867 12323